It's a supply chain whodunnit: orders disappear, performance plummets, and billing is chaos. But who's at fault?
Examine the suspects, evidence, and crime scenes to solve the Supply Chain Nightmare and determine: Whodunnit?
Start the Investigation Skip to the VerdictA thriving retail operation riding high on Shopify demand and ambitious growth targets. Their momentum clashes with the disastrous complacency of their long-time 3PL partner, whose legacy systems and "good-enough" attitude are now a competitive liability.
Millions in revenue vanished during the most critical 8 weeks of the year. Black Friday orders flooded into the system at 3x normal volume, but many never reached customers. Inventory disappeared. Order fulfillment rates plummeted from 94% to 67%.
What should have been a record-breaking Q4 became a perfect storm because the operation couldn't deliver. Late shipments, wrong items, missing packages. For 3PLs, key contracts dropped. The retailer demands real-time visibility and tech sophistication. The 3PL can only offer apologies and excuses.
28.72%
Everyone involved swears they did their jobs. The data shows green lights across all systems. Yet somehow, the entire bottom line collapsed like a house of cards.
Who's to blame? Watch each suspect's introduction. Examine their interrogation videos. Size up the rooms and weapons. Uncover which combination of failures delivered the fatal blow to this operation.
Was it the manual integration that failed the operation? Or was it the outdated spreadsheet that crippled the system? You're standing on a crime scene where every evidence is a potential deception. Your only weapon is suspicion. It's time to look closer.
Search stale meeting rooms, dusty warehouses, and compromised data centers for every digital footprint. Pinpoint the locations of the fatal decision and the subsequent cover-up.
Was it the Warehouse Manager in the Storage Area with the Rusty Clipboard? Or the Financial Analyst in the Admin Office with the Outdated Spreadsheet? You make the call, but prepare yourself. The truth will shock everyone.
Make Accusation