Vinyl Me, Please (VMP), a record-of-the-month subscription service, faced challenges in managing inventory for their diverse customer base, leading to frequent overselling and underselling. Their previous Warehouse Management System (WMS) lacked visibility and real-time data, causing delays in order fulfillment and leaving the customer service team dependent on the warehouse for support.
To address these issues, VMP implemented Deposco's system, which enabled them to segment inventory by customer type, ensuring priority access for subscribers and preventing overselling. Deposco also streamlined the fulfillment process by allowing both single and multi-record orders to be fulfilled on the same assembly line, tripling output and reducing fulfillment time by nearly a week.
With enhanced visibility into orders and inventory, the VMP customer service team can now resolve issues immediately. This improvement, along with the support from Deposco, has allowed VMP to focus on future growth and new ventures.