Tina is responsible for overseeing the smooth flow of orders and ensuring timely shipments. Known for her attention to detail and ability to handle pressure, she’s the anchor of her team. However, when the system fails and orders vanish, Tina is thrust into chaos, powerless against the breakdown. As the situation spirals, she struggles to maintain control and restore operations, facing the limits of her expertise without the proper support.

Mack is the operations lead who keeps operations running smoothly on the floor. With years of experience, he’s the steady hand in managing teams, ensuring order accuracy, and keeping processes efficient. When the system failure hits, Mack faces the daunting challenge of maintaining morale and finding ways to work around the breakdown. With shipments backing up and no solution in sight, Mack’s ability to lead under pressure is put to the ultimate test.

Erica Failsworth is the company’s Director of IT, responsible for overseeing large-scale technology infrastructure. She’s known for her strategic leadership and ability to manage complex systems. But when the network crashes during the busiest season, Erica faces a full-scale breakdown. As critical data disappears and the pressure intensifies, she must navigate through chaos, finding a way to restore operations while confronting the failure of the technology she relied on.