Supply Chain Nightmares
Supply Chain Nightmares
2024
1h 43m
Limited Series
sequences of insufficient training and ineffective off-shore support.
Thriller Drama Horror

A company's switch to a new vendor, combined with poor training and ineffective off-shore support, leads to a catastrophic system failure, leaving the team in chaos and unable to resolve the issue.

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The Ominous Preparations

In a busy office, a new system lay dormant, promising to streamline operations and drive efficiency. However, as launch day approached, the lack of proper training left the team unprepared, and an unsettling tension began to build—unseen, the seeds of a nightmare were sown.

The Day
of Dread

The day arrived, and the team, excited yet anxious, made the switch to their new vendor's software. Instead of progress, they faced frozen screens and unresponsive controls. Panic set in as every device around them flashed cryptic error messages, while screens displayed inventory in the wrong locations—or not at all. The system meant to streamline their work became a maze of errors and dead ends. The nightmare had begun, with no escape in sight.

SWITCH

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The Descent
into Chaos

As hours passed, orders piled up, shipments were missed, and phones rang with frustrated customers. The company tried to reach the off-shore implementation team, but there was no way through. Trapped and isolated, the team fumbled with vague, unhelpful vendor documentation, unable to find solutions. They faced a malfunctioning system that spiraled into chaos, turning a beacon of progress into a force that crippled the operation.

The Haunting Realization

After the failed launch, it became clear the issue wasn't just system failure, but lack of preparation, support, and false promises from a vendor. In supply chains, the real nightmare is the helplessness of choosing the wrong vendor. Always prepare, train, and never assume a quick fix will solve everything.

CAST & CREW

Floor Supervisor

Mack Staller

Mack is the warehouse floor supervisor, the go-to leader for keeping operations running smoothly. With years of experience, he's the steady hand in managing teams, ensuring order accuracy, and keeping workflows efficient. But when the company switches to a new system without proper training or support, everything unravels. Orders disappear, shipments are delayed, and Mack faces the impossible task of keeping the warehouse on track. As the system failure drags on with no help from the off-shore support team, Mack must find creative workarounds to maintain operations and keep morale from collapsing.

Cares About

  • Ensuring inventory is in the right location
  • Backlogged shipments piling up
  • Warehouse teams struggling without proper system training
  • Maintaining morale amidst operational chaos

System Administrator

Madison Shortfall

Madison Shortfall is the company's System Administrator, responsible for maintaining the integrity and performance of mission-critical IT systems. Known for her troubleshooting skills and attention to detail, she ensures smooth operations across the infrastructure. But when the company switches vendors without proper training or support, everything falls apart. As the system crashes during peak operations, Madison faces mounting pressure, trying to recover lost data, fix ongoing errors, and navigate a failed implementation with no help from the off-shore support team.

Cares About

  • System crashes during peak operations
  • Unresolved issues from lack of training
  • Being ghosted by off-shore support
  • Critical resources locked behind failed integrations
  • Implementation disaster creating chaos across systems

Logistics Coordinator

Stephanie Null

Stephanie, the logistics coordinator, is the backbone of the operation, ensuring orders move seamlessly and shipments arrive on time. Known for her precision and calm under pressure, she keeps everything on track. But when the new system crashes and orders disappear, Stephanie is plunged into chaos. Suddenly powerless, she battles to regain control as operations unravel, her expertise tested beyond its limits by a lack of proper training and unreliable off-shore support.

Cares About

  • Orders flooding in as the team struggles without training
  • Frustrated customers demanding answers with no support in sight
  • Inventory turning into a chaotic guessing game
  • Pick tickets lost in a system no one understands
  • Implementation rushed, leaving the team unprepared for disaster
Floor Supervisor
Mack Staller
System Administrator
Madison Shortfall
Logistics Coordinator
Stephanie Null

Based on a Nightmare Scenario

"When something doesn't work, you have no resource to go to -- to help figure out your problems. That's a nightmare."

The Switch is a psychological horror thriller inspired by a nightmare scenario envisioned by Brad Davis, Operations Manager at National Roper's Supply. In both the film and Brad’s real-life experience, a crucial system is turned on at a critical moment, only for everything to fail due to insufficient training and preparation. As chaos unfolds, the characters face their worst fear: having no resources or support to solve the crisis, leaving them trapped in a helpless, desperate situation. This mirrors Brad's own experience, until Deposco came to the rescue, transforming their operations. With Deposco’s expertise, Brad’s team overcame their challenges, making the onboarding and go-live process smooth and efficient—ensuring that this nightmare would never be repeated in his real-world operations.

Brad Davis
National Roper's Supply

Inventory Insomnia Stops Here

Escape volume villains, lost labor, multi-channel mayhem, and accuracy atrocities. At Deposco, creating horror-free Peak Seasons is our 6th sense. Let us wake you from the high cost of keeping customers happy.

Rating
Supply Chain Nightmares | A Deposco Featured Series
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