OverviewITB Fulfillment is a 3PL leader that helps companies mature from garage-based seller to worldwide e-tailer, without ever having to worry about shipping again. They ship weekly to Amazon, Walmart, and Best Buy with a sweet spot in high-volume Direct-to-Consumer and multichannel commerce. Most of their clients are operating in unfamiliar territory. ITB’s ability to execute faster on an increasing volume of orders and constantly shifting goalposts was table stakes to their business. However, frequent outages of their prior WMS solution were paralyzing ITB’s warehouse at the worst times. Forced to fall back on paper-based methods, they couldn’t keep up with the speed of orders coming in. Every shutdown led to backlogs, manual catch-up work on weekends, missed shipments, and errors that killed deals. They needed a reliable, efficient WMS solution that would open the flood gates as their clients’ orders poured in.
"It doesn’t take a lot of tribal knowledge in order to be successful with Deposco. Onboarding is a breeze. The automation and user-friendly interface greatly shortened our new-employee training; the process could be a couple of minutes to maybe an hour.”"