ITB Fulfillment - Customer Success Story with Deposco

Success stories

ITB Fulfillment ships 9x more packages in first year with Deposco WMS solution

9x
More throughput with same size staff
100%
Uptime - $0 sales lost to outages
<1%
Error rate

Overview

ITB Fulfillment is a 3PL leader that helps companies mature from garage-based sellers to worldwide e-tailers, without ever having to worry about shipping again. They ship weekly to Amazon, Walmart, and Best Buy with a sweet spot in high-volume Direct-to-Consumer and multichannel commerce. Most of their clients are operating in unfamiliar territory. ITB’s ability to execute faster on an increasing volume of orders and constantly shifting goalposts was table stakes to their business.

However, frequent outages of their prior WMS solution were paralyzing ITB’s warehouse at the worst times. Forced to fall back on paper-based methods, they couldn’t keep up with the speed of orders coming in. Every shutdown led to backlogs, manual catch-up work on weekends, missed shipments, and errors that killed deals. They needed a reliable, efficient WMS solution that would open the floodgates as their clients’ orders poured in.

It doesn’t take a lot of tribal knowledge in order to be successful with Deposco. Onboarding is a breeze. The automation and user-friendly interface greatly shortened our new-employee training; the process could be a couple of minutes to maybe an hour.

Solution

In under 8 weeks, Deposco implemented a fully automated, cloud-based WMS solution that uses barcodes and handhelds on the floor to streamline bulk order processing from dock to receipt, with unmatched accuracy. ITB’s team can see in advance what’s coming in for every SKU order, along with a customer printout of all packing slips and shipping labels. Now, thousands of orders can ship with just a few people.

Client orders automatically sync into the WMS system using one of Deposco’s 100+ pre-built software integrations (Shopify, in this case). ITB now has a plethora of direct sockets readily available as they scale, plus expert help with any rules-based customizations needed.

In October 2019, ITB shipped 10K packages. By December 2020, they shipped 90K packages. So in just over a year with Deposco, they were fulfilling 9x more orders without hiring 9x more people. In addition, ITB is reporting an error rate of less than 1%. Being able to deliver this level of client confidence, and ship this much more without tripling their staff is huge for ITB and their clients as they scale.

Success stories

Booster
"
Deposco has incredible flexibility to generate solutions for complex problems across so many different processes. With us, it’s not just one-track receiving, wave picking, outbound. We have all kinds of staging and replenishment processes related to manufacturing on our apparel decoration operations. Being able to come up with all that was really helpful.
"
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Third-party logistics (3PL)

Relentless Fulfillment
"Deposco has been a great partner for our business, not only on the fulfillment side and the warehouse management system, but overall how to scale this business as well. Every customer has different storage needs or different SKU counts or different ways to process a product. Deposco definitely gives us a lot more flexibility and options in terms of how we can cater to that customer as well."
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Third-party logistics (3PL)

King Solutions
"Deposco liberated us from relying on a provider to onboard clients. We can now onboard our own clients while having the option for support. This has reduced onboarding time from multiple weeks to just days."
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