Overview
Gordon Companies Inc is a family-owned importer, retailer and wholesaler in Buffalo, NY that sells Christmas holiday products on Christmas Central as well as 18 of the top 20 retail websites in the U.S. and Canada. Peak season was chaotic with no centralized system across the five warehouses. Their system was unable to handle the dramatic increase in volume during the holiday season which resulted in manually processed orders and late-night shifts.
The biggest reason why we chose Deposco was talking to other customers of Deposco, the references. And when they really said that they stress-tested the system and they found it didn’t blink; it could just process huge volumes of orders. That was a clear-cut homerun reason why we had to change.
Solution
Gordon Companies was looking for a solution they could grow with seamlessly whether they grew 10% or 100%. Speaking with current Deposco customers, they felt confident that Deposco could handle the large volume they experienced during peak.
Gordon Companies was able to onboard new seasonal staff in just 30 minutes during their first peak season on Deposco. In addition, establishing consistent processes across all five warehouses has cut their shipping times from 4 days to next-day fulfillment, creating their easiest holiday season ever.
